What You Need to Know
Online banking will be in DISPLAY-ONLY mode from Friday, July 23 at 5 p.m. CT until 8 a.m., Tuesday, July 27. Mobile Banking will be in maintenance mode for same time period as we work to upgrade your digital banking experience,.
Bill Pay and Picture Pay are now unavailable until 8 a.m., Tuesday, July 27.
Customer Support (888.902.5662) calls will be temporarily answered by our automated phone service starting July 27.
Highlights of What the Upgrade Will Deliver
- Added multifactor security. Every new device will ask for a code.
- Faster, easier and more secure payment transactions.
- The ability to view check images on your mobile device.
- The same look and navigation for your PC and mobile device.
Before the Upgrade
To avoid any unnecessary disruptions in service, follow the steps below to prepare for the upgrade:- Confirm your email and phone numbers are current.
- Download a copy of all current and future scheduled payments for your records.
- Schedule any time-sensitive bill payments and online transactions prior to 1 p.m. on Thursday, July 22.
- Any payments scheduled to occur Friday, July 23 will be processed on Monday, July 26.
- Access to transfers and statements will remain available until Friday, July 23 at 5 p.m.
- Intuit aggregation users (QuickBooks, Quicken, Mint): A data file backup and a final transaction download should be completed by July 23. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade. Learn more.
After the Upgrade
The online banking site will look different. The mobile app icon will be the same. Be sure to update your app to the latestversion. You will need to do this manually unless you have auto-updates set up.
- All users will need to go through a one-time registration process before using the new system.
- Set up any personal alerts you rely on as these will not transfer from the old system.
- Review recurring account transfers and scheduled bill payments to ensure these transition correctly.
Login
For your one-time login:
- Go to the Personal Banking login menu.
- Enter your current login information.
- Agree to the disclosure.
- Verify your personal information.
- Choose how to receive a verification code and enter it.
- Confirm your username and reset your password.
Faster Money Movement
- From Person to Person (P2P) or Account to Account (A2A), being able to send and receive money digitally is a convenience many of us use every day. That’s why we’ve made it even easier to use and harder for cyber thieves to breach.
- The person receiving money doesn’t need to download an app. All your recipient needs to provide is a phone number or email address.
- Payments happen in minutes.
User Guide
Now Available!A detailed User Guide is available to help you make the most of online and mobile banking. Find this and more in our Help Center: bankmidwest.com/help
