Online and Mobile Banking Upgrade
Coming JULY 27

what-you-need-to-know
What You Need to Know

Online banking will be in DISPLAY-ONLY mode from Friday, July 23 at 5 p.m. CT until 8 a.m., Tuesday, July 27. Mobile Banking will be in maintenance mode for same time period as we work to upgrade your digital banking experience,.

Bill Pay and Picture Pay are now unavailable until 8 a.m., Tuesday, July 27.

Customer Support (888.902.5662) calls will be temporarily answered by our automated phone service starting July 27.

highlights
Highlights of What the Upgrade Will Deliver

  • Added multifactor security. Every new device will ask for a code.
  • Faster, easier and more secure payment transactions.
  • The ability to view check images on your mobile device.
  • The same look and navigation for your PC and mobile device.

before-the-upgrade
Before the Upgrade

To avoid any unnecessary disruptions in service, follow the steps below to prepare for the upgrade:
  1. Confirm your email and phone numbers are current.
  2. Download a copy of all current and future scheduled payments for your records.
  3. Schedule any time-sensitive bill payments and online transactions prior to 1 p.m. on Thursday, July 22.
Please note ...
  • Any payments scheduled to occur Friday, July 23 will be processed on Monday, July 26.
  • Access to transfers and statements will remain available until Friday, July 23 at 5 p.m.
  • Intuit aggregation users (QuickBooks, Quicken, Mint):  A data file backup and a final transaction download should be completed by July 23. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade. Learn more.

after-the-upgrade
After the Upgrade

The online banking site will look different. The mobile app icon will be the same. Be sure to update your app to the latest
version. You will need to do this manually unless you have auto-updates set up.
  1. All users will need to go through a one-time registration process before using the new system. 
  2. Set up any personal alerts you rely on as these will not transfer from the old system.
  3. Review recurring account transfers and scheduled bill payments to ensure these transition correctly.
Intuit aggregation users (QuickBooks, Quicken, Mint): Complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection for Bank Midwest. Intuit aggregation services may be interrupted 3-5 business days after the upgrade.  Carefully review your downloaded transactions to ensure no transactions were duplicated or missed on the register. Learn more.

login
Login

Login to Online Banking

 

For your one-time login:

  1. Go to the Personal Banking login menu.
  2. Enter your current login information.
  3. Agree to the disclosure.
  4. Verify your personal information.
  5. Choose how to receive a verification code and enter it.
  6. Confirm your username and reset your password.

 

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Download the Mobile App

 

appstore-apple    appstore-google

 

faster-money-movement
Faster Money Movement

  • From Person to Person (P2P) or Account to Account (A2A), being able to send and receive money digitally is a convenience many of us use every day. That’s why we’ve made it even easier to use and harder for cyber thieves to breach.
  • The person receiving money doesn’t need to download an app. All your recipient needs to provide is a phone number or email address.
  • Payments happen in minutes.

download-user-guide
User Guide

Now Available!
A detailed User Guide is available to help you make the most of online and mobile banking. Find this and more in our Help Center: bankmidwest.com/help

business-customers
Business Banking

If you’re a business banking customer, click here for more details on the upgrades.

Questions?

For login help contact Customer Support:
888.902.5662
Monday-Friday 7 a.m. – 7 p.m.
Saturday 8 a.m. – Noon
customersupport@bankmidwest.com
For specific business banking support questions:
844.238.3838
Monday-Friday 8 a.m. – 5 p.m.
business@bankmidwest.com